Insurance, Billing, and Credit Policy
Thank you for choosing Shasta Orthopaedics & Sports Medicine! Every member of our staff is dedicated to providing you the highest level of service possible. The following information is provided to explain our billing process and credit policy. Please, ensure that our staff answers all of your questions. We hope that this information will ensure a positive experience. Once again, thank you for selecting Shasta Orthopaedics & Sports Medicine.
The Service We Provide
Shasta Orthopaedics & Sports Medicine physicians, physician assistants and technical staff provide professional medical and radiology services as well as supplies required by your orthopaedic medical need. The bill from Shasta Orthopaedics & Sports Medicine is for these services only. Services provided by the laboratory, pathologist, anesthesiologist, medical equipment supplier, and in some instances your assistant surgeon will be billed separately from our services. Consistent with our Privacy Practices we will give your billing information to these providers. Please, direct any questions that you have about these services to the appropriate provider's office. Our staff can assist you if you need to contact these providers.
We will bill your insurance company for services provided by Shasta Orthopaedics & Sports Medicine. To provide excellent service it is necessary that we have accurate information about you, your employer and your insurance. We will ask you to complete a registration form, health questionnaire and consent for use and disclosure of information. These items will be necessary for your treatment, the operations of Shasta Orthopaedics & Sports Medicine and to receive payment for our services. We will also need to take copies of your insurance card(s). Please, notify us immediately when there are changes to the information you have provided.
If you have ...
Shasta Orthopaedics & Sports Medicine is a Medicare Participating Provider. As a Participating Provider we will bill Medicare directly for you and will honor Medicare's "allowance". If you have provided us with the information, we will also bill your secondary insurance. We will send you a statement that will detail all charge and payment activity. You will be required to pay only the amount Medicare determines to be your responsibility that is not paid by your secondary insurance.
Shasta Orthopaedics & Sports Medicine participates in the Medi-Cal Program. As a Medi-Cal Provider we will bill Medi-Cal directly and accept Medi-Cal's "allowance". You will be responsible to pay only the amount determined by Medi-Cal to be your "Share Of Cost". To comply with the Medi-Cal Program requirements it is necessary that your share of cost be paid at the time the service is rendered.
PPO, Indemnity Insurance and HMO Plan:
Shasta Orthopaedics & Sports Medicine is a participating provider of many insurance plans. To ensure that your insurance benefits are maximized we will verify eligibility and estimate benefits of your insurance from the information you provide us. Prior to your surgery we will notify you of the eligibility and benefit results. Any deductible, co-payment and co-insurance amounts are to be paid prior to your surgery. These amounts are estimated during eligibility and benefit verification process. Actual benefits can only be determined when your insurance company processes your bill. You will be promptly refunded in the event you have over paid; conversely you are obligated to pay any balance. We will send you a statement that details all charge and payment activity. Should your insurance company not pay within sixty days of your surgery, we will seek payment from you. Please assist us by communicating with your insurance company to ensure that their financial obligation is met.
Worker's Compensation Insurance:
Shasta Orthopaedics & Sports Medicine accepts Worker's Compensation. It is necessary that you provide us accurate information about you, your injury, your employer and your Workers Compensation Carrier. Prior to your service we will obtain your claim number and pre-authorization from your Workers Compensation Carrier. You will not receive a bill for these services unless your claim is denied as "not work related". In these instances your private insurance company should pay for Shasta Orthopaedics & Sports Medicine's services. If you do not have insurance you are personally responsible for to pay for our services. Full payment is required prior to your service.
Third Party & Liens:
Shasta Orthopaedics & Sports Medicine does not accept Third Party or Lien Claims. You will be personally responsible to pay for your medical services out of pocket. Full payment is required prior to your service. As a courtesy we will provide you a claim form for you to submit to your Third Party Payer to assist you in recovering any reimbursement due to you.
If you do not have health insurance:
If you do not have insurance full payment is required prior to your service. When full payment is received prior to your service, Shasta Orthopaedics & Sports Medicine will discount its fees 10%. Any payment arrangement must be approved by our Business Office prior to the day of your service.
Forms Completion Fee:
Shasta Orthopaedics & Sports Medicine's patients in some instances may require insurance or disability forms to be completed. Shasta Orthopaedics has a form completion fee of $5.00 per page; a double sided page is considered two pages, with a minimum charge of $15.00. All forms shall be completed within seven (7) business days of receipt of your payment. In the event medical record copies are required any applicable record copy fees will be charged in addition to the form completion fee.
Canceled or Missed Appointments:
Shasta Orthopaedics & Sports Medicine is committed to providing care to all of our patients in a timely manner. To assist us in this we ask that make every effort to keep your scheduled appointment and contact us as soon as possible when you are unable to do so. Appointments that are canceled without timely notice or missed without notice are subject to a Canceled or Missed Appointment fee. The following are our appointment types, canceled appointment notice requirements and fees should notice not be provided within the specified time frame.
- Office Visits/Consultation / 1 full business day notice required / $35.00 Canceled or "No-Show" Appointment Charge
- Physical Therapy / 1 full business day notice required / $15.00 Canceled or "No-Show" Appointment Charge
- EMG/NCS Studies / 3 full business day notice required / $150.00 Canceled or "No-Show" Appointment Charge
- Injections and Surgeries / 5 full business day notice required / $150.00 Canceled or "No-Show" Appointment Charge
- MRI or Arthrogram / 1 full business day notice required / $150.00 Canceled or "No-Show" Appointment Charge
Non-Sufficient Funds, Canceled or Return Checks:
Shasta Orthopaedics & Sports Medicine will asses a fee of $25.00 for each non-sufficient funds, canceled or returned check.
For Your Convenience and Care, Shasta Orthopaedics works in conjunction with Liberty Physical Therapy
This special collaboration means the Liberty physical therapy staff has special insight into your care and can communicate more efficiently with your Shasta Orthopaedics provider.